HART van services, such as HartFlex and HartPlus (Paratransit), are powered by compressed natural gas (CNG) which is of American origin, is less expensive, cleaner and safer than diesel-powered vehicles. To book a trip, reservations must be made between two hours and three days in advance. If the van is already reserved, alternative times will be suggested. Passengers who do not show up four times in a 30-day period will have their HartFlex reservation suspended for two weeks. However, they can still use the walk-in service when it becomes available.
The driver will drop you off at any other designated HART stop along the route in the same direction. HartFlex vans are now equipped with bicycle carriers. Flamingo fares are NOT valid on the HartFlex service. All buses are fully accessible to people using wheelchairs or motorized scooters, and they have public address systems to announce stops and illuminated signs to request a stop. HART Plus services, available only where HART bus routes operate, are based solely on the applicant's functional ability to use HART buses and not solely on their disability. Information provided by a social services agency or other professional about the applicant's ability to use the bus may also be taken into account.
This process takes just 21 days. All HartPlus services must be booked the day before the service is desired. To make a reservation, call 813-254-HART (the HARTinfo line) or 813-626-9158 (TDD for people with hearing problems) during regular customer service hours. If you have any questions, please contact Customer Service. Individually trained, workable service animals are allowed to enter all public areas of a state park if accompanied by a visitor with a disability.
The Sunshine line offers door-to-door transportation for seniors, people with disabilities, or low-income residents who don't have or can't afford their own transportation. Florida Park Service firefighters and fire chiefs spend time planning and preparing before starting a prescribed fire to ensure public and fire safety. In coordination with private sector partners, the Division has opened free public Wi-Fi hotspots in all areas affected by Hurricane Ian. If you have been affected by a delayed or cancelled trip on public transportation in Hillsborough County, FL, you may be eligible for a refund. To request a refund for your trip, you must first contact Customer Service at 813-254-HART (the HARTinfo line) or 813-626-9158 (TDD for people with hearing problems). You will need to provide your name, address, phone number, and details of your trip including date and time of travel.
You will also need to provide proof of payment for your trip. Once your request has been received and reviewed by Customer Service staff, you will be notified of the outcome of your refund request via email or phone call. If your refund request is approved, you will receive your refund within 10 business days. It is important to note that refunds are only available for trips that were delayed or cancelled due to circumstances beyond your control. Refunds are not available for trips that were delayed due to traffic congestion or other unavoidable delays. If you have any further questions about requesting a refund for a delayed or cancelled trip on public transportation in Hillsborough County, FL, please contact Customer Service at 813-254-HART (the HARTinfo line) or 813-626-9158 (TDD for people with hearing problems).
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